FAQs

Product Quality


We are committed to providing only the highest quality pieces. Every item goes through thorough quality checks before it is shipped, so you can feel confident in what you receive.
All Faefête jewelry is made from high quality stainless steel with a warm gold finish. Our pieces are built to last, which is why we stand behind them with a lifetime warranty.
Our lifetime warranty covers any manufacturing defects in materials or workmanship. If your piece develops a defect, we will replace it. Shop with peace of mind.
Yes. Every Faefête piece is designed for everyday wear. Our jewelry is waterproof and sweatproof, so you can wear it to the gym, the beach, or the shower without worrying about tarnish or damage.
Yes. Stainless steel is resistant to corrosion and rust, making it a great choice for ocean wear. To keep your pieces looking their best, give them a quick rinse with fresh water and dry them off after swimming.
Stainless steel jewelry is built to last a lifetime with proper care. Its resistance to rust, tarnish, and corrosion means your pieces will hold up beautifully over time. Light cleaning and occasional polishing will keep them looking new.
Stainless steel is highly resistant to discoloration. It does not react with sweat, water, or everyday products, so your jewelry stays looking great. To be safe, avoid contact with bleach, strong chemicals, or abrasive materials.
Follow these simple steps to keep your pieces looking their best:
  1. Clean with mild soap and warm water. Use a soft toothbrush or cloth to remove any buildup.
  2. Rinse thoroughly with fresh water.
  3. Pat dry with a soft, lint-free cloth.
  4. Use a jewelry polishing cloth or microfiber cloth to buff in circular motions and restore shine.
  5. For deeper polishing, apply a small amount of non-abrasive metal polish, then buff off gently.

Shipping & Delivery


Orders typically take 1 to 3 business days to process before shipping.

USA: 7 to 12 business days
Europe: 8 to 10 business days
Rest of the world: 8 to 12 business days

Once your order ships, you will receive a tracking number by email.
Yes. We ship worldwide because great jewelry should be accessible to everyone, no matter where you are.

Orders & Payments


We accept Apple Pay, Google Pay, Shop Pay, Visa, Mastercard, Amex, Discover, and Bancontact.
Yes. You will receive a confirmation email right after your order is placed. It will include your order number, a summary of your items, and your shipping address.

Returns & Refunds


Yes. If you are not completely happy with your order, you can return it within 30 days of receiving it. Items must be in brand new condition and in the original packaging. Please note that the following items are not eligible for return:

Items with visible wear or damage.
Items not in original packaging (including sleeves and tags).
Final sale items (this does not include the use of a discount code or sitewide sales).
Yes, as long as the item meets our return eligibility requirements. Final sale items cannot be returned under any circumstances. All returns and exchanges must be initiated within 30 days of your order arriving.
Reach out to us at info@faefete.com and our team will take care of you.